Janet LeBlanc gave the closing address titled ”Customer Value Dashboard: The Value of Customer-Centricity in Operational Excellence” at the Chief Service Officer Summit hosted by the Aberdeen Group.The Summit was being held at the Seaport Hotel and World Trade Centre in Boston, MA October 8-9, 2009.

Canada Post proves the correlation between loyalty and business performance as featured in the November/December issue of 1to1 Magazine. Don’t miss this important article which provides an important testament to the investment in customer value management.

 JANET LEBLANC ACCEPTS AWARD ON BEHALF OF CANADA POST

Another great cause for celebration, Canada Post’s Customer Value Management (CVM) team has won an International Business Award in the Best Customer Service Department/Organization category – CVM’s 4^th award since 2007. The International Business Awards are the only global, all-encompassing business awards program honouring great performances in business.  Nicknamed the Stevie® for the Greek word “crowned,” the awards will be presented to winners at a gala dinner on Monday, September 8 in the Shelbourne Hotel in Dublin, Ireland.  Primary sponsors for the event will be Dow Jones and IDA Ireland. Recipients of International Stevie Award trophies were selected from more than 1,700 entries received from organizations and individuals in more than 30 countries.  Organizations all over the world are eligible to compete in The International Business Awards, and can enter in any of more than 40 categories from Best Multinational Company and Best New Product to Best Corporate Social Responsibility Program and Best Executive.    Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs selected International Stevie winners from among the Finalists, which were determined by volunteer judges around the world during two months of preliminary judging.  “Entries to the IBAs grew 65% this year and that illustrates the increasing importance of The International Business Awards worldwide,” said Michael Gallagher, president of The Stevie Awards, presenters of the IBAs.  “We congratulate all of the Finalists and International Stevie Awards winners, and we look forward to honouring them for their achievements at our gala awards dinner in Dublin on September 8.”

November 17-19, 2008 Miami Florida

 Janet LeBlanc presented at the Customer Engagement and Loyalty Summit conference in Miami Florida. Presenting a case study on Engaging Employees to Delivery Customer Value and Improved Business Results, Janet helped participants discover practical takeaways on how to understand customer needs, link end-to-end customer experiences to employee performance while maintaining employee engagement.

 ”An excellent presentation on the fine work you are doing at Canada Post,” James Damian, Senior Vice President, Experience Development Group, Best Buy

 ”One of the single finest presentations I have come across,” Richard Hanks, Chairman and President, Mindshare Technologies, Inc.

“I was very impressed by your presentation at the conference. You have accomplished a minor miracle in the eyes of most of the audience,” Jonathan Sroka, Satmetrix

Janet LeBlanc will present at the upcoming meeting of the Postal Union of the Americas, Spain and Portugal. The event is being held in Buenos Aires, Argentina May 5-7, 2008. Presentation also available in Spanish.

This is the fourth consecutive year of the World Mail & Express Americas Conference and the first time in Central American continent. The conference is a meeting place for postal operators, both public and private, express delivery operators, regulators, strategists and technology suppliers. It is a unique facility for all sides of the industry to meet, network and discuss the past, present and future. With the Americas offering some of the most competitive markets in the postal world, the conference will focus on competition and how to win it.

“An inspiring piece for corporate executives, middle managers, front line workers, and even market researchers who provide the survey research metrics. The article is especially useful for corporate executives and marketing practitioners using customer value analysis techniques to improve the experiences of their company’s customers, relative to the experiences that they get from competing companies. This article helps to anchor the transformational work that has been accomplished at Canada Post, and for your standing as a leading-edge CVM practitioner. “

Dr. Bradley Gale President,
Customer Value Inc.